DELIVERY & FREE UK RETURNS

DELIVERY

Our UK delivery services are provided by Royal Mail, except same day deliveries which are provided by Brisqq. 

You can track your order at: www.royalmail.com/track-your-item#/

Next working day & Saturday delivery (UK)

For next working day please order no later than 12 pm and for Saturday delivery no later than 2pm the working day before delivery. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.

These delivery options will need to be signed for so please provide a delivery address where someone will be available.

If you have chosen a nominated day for delivery, please write the day you wish your parcel to be delivered in the comment section on your order. 

What if I'm not in when my parcel is delivered? (UK)

If you’re not at home, Royal Mail will attempt to deliver your parcel to your neighbour and leave a card. If we can’t deliver to them, we’ll leave a card and take the item back to your local Customer Service Point. You can then either collect it or arrange a Redelivery (full details will be on the card).

If you wish to change the address the parcel is being sent to, you will need to contact Libby either by phone (020 7720 6789) or email (studio@libbylondon.com). 

International delivery

Our international delivery services are provided by DHL. You can track your parcel at: https://www.dhl.co.uk/en/express/tracking.html

These delivery options will need to be signed for so please provide a delivery address where someone will be available.

PRODUCTS DELIVERED TO DESTINATIONS OUTSIDE THE EU WILL BE SUBJECT TO IMPORT TAXES, FEES, LEVIES OR OTHER CHARGES WHICH ARE THE SOLE RESPONSIBILITY OF THE PURCHASER, OR THE RECIPIENT OF THE PURCHASE IN DIFFERENT. 

We strongly recommend that you establish the likely charges applicable in the country of destination before placing an order.

For more information on our international terms and conditions, please visit: https://www.libbylondon.com/pages/terms-and-conditions 

What if I'm not in when my parcel is delivered? (International)

DHL gives you 3 options if you miss your delivery: 

1. Delivery to your neighbours (you'll need to let DHL know before hand which neighbours you are happy for your parcel to be left with)  

2. Arrange a new home delivery (this needs to be done before 11.59pm on the same day with the yellow letter DHL would have left in your post box)

3. Pick it up from a DHL ServicePoint

For more information visit https://www.dhlparcel.nl/en/consumer/missed-dhl-delivery

 

UK RETURNS

If you are not completely satisfied with your goods Libby London will offer a 14 day return or exchange policy with a free returns service. This policy also applies to sale items.

How to return or exchange an item (UK) 

When returning your goods our preferred option is via Royal Mail Return.

UK Royal Mail return

1. Ensure you return your item(s) within 14 days of receipt, and in the original packaging.

2. Complete the returns form enclosed with your item(s).

3. Place the completed returns form in the parcel.

4. Attach the pre-paid returns label provided to the front of your parcel.

5. Take your package to any post office counter and ask for a proof of dispatch. It is your responsibility to ensure the parcel reaches us so you may wish to upgrade your delivery to a tracked delivery service. We regret we cannot be held responsible for the non-delivery of returned goods.

6. Please note, unfortunately, we are unable to refund the cost of any upgrade to your delivery service.

7. We strongly advise that you keep hold of any tracking numbers that the post office may give you.

Statutory rights

Your statutory rights are not affected by our returns policy, in fact they are enhanced by this.

International returns policy

Libby London does not provide a free returns or exchange service for any orders shipped outside of the UK and ANY CHARGES INCURRED FOR RETURNING GOODS BACK TO US FOR AN EXCHANGE OR REFUND ARE THE RESPONSIBILITY OF THE CUSTOMER. We will not reimburse the postal charges of returning an item or refund the original delivery charge unless that item is being refunded because it is faulty or has been sent to you in error. Items originally dispatched to the UK but returned from an international address will be subject to the International Returns Policy.

We strongly recommend that the recipient use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until the recipient has received credit for the returned items. We can only refund or exchange an item if it is returned to us within 14 days of receipt. We regret that we cannot be held responsible for non-delivery of returned goods. If you intend to return an item, please advise us by emailing studio@libbylondon.com as soon as possible.

The goods must be returned unused, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund. You must return the item to us on cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed

International exchange policy

Libby London does not offer a free exchange service for any orders shipped outside of the UK, items may be returned using the returns policy described above for a full refund of the items purchased.

Customers requiring alternative items will be required to place a new order that will include the international delivery charge.

For further information regarding international deliveries, please contact us at studio@libbylondon.com

 

SIZE GUIDE

We know how difficult it is to buy the right size online. Check your measurements carefully against the size guide below, if you're in between sizes or unsure in any way, do not hesitate to give us a call and check your measurements.

Phone: 02077206789  

Email: studio@libbylondon.com 

How to measure