DELIVERY

CHRISTMAS POSTING DATES

Don't forget to place your orders in time! You can find our Christmas posting dates below:

Standard Delivery, orders need to be place before 12pm on Monday the 18th of December.

Next Day Delivery, orders need to be place before 12pm on Wednesday the 20th of December.

International Delivery, orders need to be place before 12pm on Wednesday the 11th of December.

 

DELIVERY OPTIONS

Our returns address is:

Libby London

Dewar House,

Central Road

Harlow, CM20 2ST

Our UK delivery standard delivery services are provided by Royal Mail, with next day provided by Fed-ex and Saturday delivery being provided by DPD.

You can track your order at: www.royalmail.com/track-your-item#/ 

 

Next working day 

For next working day please order no later than 2pm. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.

These delivery options will need to be signed for so please provide a delivery address where someone will be available.

 You can track your order at: DPD Local - Your local delivery experts.

Saturday delivery (UK)

For Saturday delivery no later than 2pm the working day before delivery. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.

These delivery options will need to be signed for so please provide a delivery address where someone will be available.

 You can track your order at: https://www.dpd.com/nl/en/receiving/track

What if I'm not in when my parcel is delivered? (UK)

If you’re not at home, Royal Mail will attempt to deliver your parcel to your neighbour and leave a card. If they can’t deliver to them, they’ll leave a card and take the item back to your local Customer Service Point. You can then either collect it or arrange a Re-delivery (full details will be on the card).

If you wish to change the address the parcel is being sent to, you will need to contact Libby either by phone (020 8780 0620) or email (studio@libbylondon.com). 

International delivery

Our International delivery uses FedEx, please note that delivery times may vary depending on location. 

You can track your order at: Tracking Your Shipment or Packages | FedEx United Kingdom

 

These delivery options will need to be signed for so please provide a delivery address where someone will be available.

PRODUCTS DELIVERED TO INTERNATIONAL DESTINATIONS MAY BE SUBJECT TO IMPORT TAXES, FEES, LEVIES OR OTHER CHARGES WHICH ARE THE SOLE RESPONSIBILITY OF THE PURCHASER, OR THE RECIPIENT OF THE PURCHASE. IF YOU REFUSE TO PAY THESE CHARGES  OR REFUSE THE DELIVERY AND IT HAS TO BE RETURNED TO US WE WILL DEDUCT ANY COST TO US FROM YOUR  RETURN.

We strongly recommend that you establish the likely charges applicable in the country of destination before placing an order. Post Brexit these charges may be applicable to your order if you are ordering from within the EU depending on the value of your order. Please feel free to email us at studio@libbylondon.com if you have any questions.

For more information on our international terms and conditions, please visit: https://www.libbylondon.com/pages/terms-and-conditions 

What if I'm not in when my parcel is delivered? (International)

FedEx gives you 3 options if you miss your delivery: 

1. Delivery to your neighbours (you'll need to let FedEx know before hand which neighbours you are happy for your parcel to be left with)  

2. Arrange a new home delivery using the note you have been left by FedEx

For more information visit How can I reschedule a delivery? (fedex.com)

SIZE GUIDE

We know how difficult it is to buy the right size online. Check your measurements carefully against the size guide below, if you're in between sizes or unsure in any way, do not hesitate to give us a call and check your measurements. Our clothes are listed on our website in UK sizes, we have included a conversion chart below to help you choose the correct size if ordering from abroad. 

Phone: 020 8780 0620

Email: studio@libbylondon.com 

How to measure